Communication Assistant

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The software supports two types of deployments - (a) CTI Server-less deployment - for single site small to medium businesses and (b) CTI Server based deployments - to support multi-site companies with up to eight (8) separate office locations. The communication assistant client can be installed in four different modes depending on the set of features - required.

CA Basic-Express
- Point and click telephony - basic features including MS Outlook Toolbar.

CA Pro
- Intuitive point and click telephony - fully featured with real-time presence and availability indication.

CA Supervisor
- For Team Leaders, Managers or Supervisors to easily monitor and manage real-time telephony activities of group members and agents.

CA Operator Console
- A company receptionist can use the Console application to quickly and easily handle all calls, professionally handling company communications between customers and colleagues.



CA Pro
Communication Assistant applications are highly intuitive UC client solutions that blends easy point and click telephony together with presence and availability, Microsoft Outlook(r) integration, Unified Messaging and a variety of collaboration tools to simplify and enhance real-time communications for all standard business telephony users. These applications help businesses improve employee efficiency and productivity and help streamline office communications. Key features include:

CA Supervisor
Communication Assistant Supervisor application is an indispensable productivity tool for team managers and supervisors. The software allows team leaders an easy way to keep an eye on all their team members' telephony communication activities. Group leaders can easily monitor team member's phone status, call details, presence and availability - perfect for managing an informal call centre or a small team receiving customer calls. In addition to the features supported by CA Pro, the following key features are additionally supported:


Dashboard for Call Distribution ICD Group

Call Monitoring Manage Team members Calls Quick Reports

IP CAMERA INTEGRATION WITH COMMUNICATION ASSISTANT
Panasonic IP cameras can also be easily integrated, allowing users to monitor and control door access while reviewing the IP camera video feed on screen.



CASE 1 : DOOR PHONE INTEGRATION WITH IP CAMERA
Office member can check a visitor via IP camera when the visitor presses the door phone button.




CASE 2 : REMOTELY MONITOR PLACES SUCH AS A WAREHOUSE, CAR PARK OR SHOP
Business Owner or Manager can remotely monitor activities in areas such as warehouse, or shop from the convenience of their desk.

CA Operator Console
Communication Assistant operator console application is designed for the busy office receptionists - offering on top of the standard CA Pro features - console features - optimised to handle multiple telephone calls using either mouse clicks or quick keyboard operations. The console application allows operators to quickly, efficiently and professionally handle all company communications between customers and colleagues. Key features include:



Type
CA BASIC 
CA PRO 
CA SUPERVISOR
CA OPERATOR CONSOLE
Free Keys 
5 Users 
2 Users (60-day Trial) 
None 
None
Additional Users 
Key Required 
Key Required 
Key Required 
Key Required
Maximum Users 
240/1022 
240/1022 
4/128 
128
Presence/Instant Messaging (Chat) 
Yes 
Yes 
Yes 
Yes
Call History (Entries) 
10
1000
1000
1000
Contact (Entries) 
10
1000
1000
1000
Microsoft Office® Integration 
Yes 
Yes 
Yes 
Yes
IP Softphone Module 
Key Required 
Key Required 
Key Required 
Key Required


Requirements:


Communication Platforms:    KX-NCP500/1000, KX-TDE100/200/600
Messaging:         KX-TVA50, KX-TVA200