The software supports two types of deployments - (a) CTI Server-less deployment - for single site small to medium businesses and (b) CTI Server based deployments - to support multi-site companies with up to eight (8) separate office locations. The communication assistant client can be installed in four different modes depending on the set of features - required.

CA Basic-Express
- Point and click telephony - basic features including MS Outlook Toolbar.

CA Pro
- Intuitive point and click telephony - fully featured with real-time presence and availability indication.

CA Supervisor
- For Team Leaders, Managers or Supervisors to easily monitor and manage real-time telephony activities of group members and agents.

CA Operator Console
- A company receptionist can use the Console application to quickly and easily handle all calls, professionally handling company communications between customers and colleagues.

CA Pro
Communication Assistant applications are highly intuitive UC client solutions that blends easy point and click telephony together with presence and availability, Microsoft Outlook(r) integration, Unified Messaging and a variety of collaboration tools to simplify and enhance real-time communications for all standard business telephony users. These applications help businesses improve employee efficiency and productivity and help streamline office communications. Key features include:

• View Real time Availability and Presence
• Visually Dial Contacts
• Check Presence across Multi-Site Network
• Incoming Call Popup
• IP Softphone Option for remote workers
• Desktop CRM Integration (TAPI Based)
• Visual Access to Common Phone Functions
• 12 Button Dockable Feature Toolbar
• Unified Messaging using Voice Mail Assistant
• Microsoft Outlook Integration
• Chat / Instant Messaging
• Fully Searchable Call History
• Support LDAP - Example: Microsoft Active Directory

CA Supervisor
Communication Assistant Supervisor application is an indispensable productivity tool for team managers and supervisors. The software allows team leaders an easy way to keep an eye on all their team members' telephony communication activities. Group leaders can easily monitor team member's phone status, call details, presence and availability - perfect for managing an informal call centre or a small team receiving customer calls. In addition to the features supported by CA Pro, the following key features are additionally supported:

CASE 1 : DOOR PHONE INTEGRATION WITH IP CAMERA
Office member can check a visitor via IP camera when the visitor presses the door phone button.




CASE 2 : REMOTELY MONITOR PLACES SUCH AS A WAREHOUSE, CAR PARK OR SHOP
Business Owner or Manager can remotely monitor activities in areas such as warehouse, or shop from the convenience of their desk.

CA Operator Console
Communication Assistant operator console application is designed for the busy office receptionists - offering on top of the standard CA Pro features - console features - optimised to handle multiple telephone calls using either mouse clicks or quick keyboard operations. The console application allows operators to quickly, efficiently and professionally handle all company communications between customers and colleagues. Key features include:

• Point and Click Operation
• Handle Multiple Calls
• Drag and Drop to perform Call Transfer
• Drag and Drop to Park/Retrieve Calls
• Monitor CO Line Status
• Change Office Colleague Extensions
  • Call FWD
  • DND
  • Extension Lock
  • Absent Messages